So a few posts ago I expressed my frustration with Fiskars classpack scissors. From your responses, I realized I was NOT alone. I thought that I should share this with the company. Well, the response I got was not exactly what I wanted. They simply said..."were you aware of our guarantee". The truth was...I did not until I had read some of the comments from that post. I figured that was the end of the dialog with Fiskars & my frustration had no true resolution. HOWEVER!!!!!!!!!!!!!! When I got home last night, there was a box on my front porch. Fiskars sent me a replacement set of scissors!!! They are a different model than the ones that kept breaking. So I am going to give Fiskars a second chance. I really do admire that they will stand behind their product(and that they will redesign when they realize they've gone in the wrong direction!). They still don't seem as good as the old ones I had 10 yrs or so ago, but they seem better than that last batch!!!
Thats great Fiskars sent you new ones.. good luck with them..ReplyDelete
I love it when a company stands behind their product and is truly desirous of keeping their customers satisfied. It is sad but this kind of service is harder and harder to find. You are very lucky to get a new set of scissors, and you did put your money where your mouth was by writing them about your dissatisfaction. Good on ya!!ReplyDelete
I also ordered their class pack, and almost every pair came apart. I wrote a letter to the company and they sent replacements. Hopefully they will see how many messed up scissors they made and remedy this problem. It was nice to get replacements. But they did not send as many as I originally paid for in the class pack. Unless they change the quality of their recent scissors. I think I may try another brand...ReplyDelete
OOPS are the ones pictured the good or bad ones? I just ordered them because the last batch was aweful!ReplyDelete